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Welcome to Lauren's Bookshelf! / Speak clearly and concisely
« on: September 05, 2023, 04:54:28 am »
Mandatory fields are marked with * 11 keys of "telephone etiquette" for 'call centers' Feb 8, 2023 | Call centers | 0 Comments You may have never heard the term “ telephone etiquette ” in reference to a call center . You should not confuse it with a certificate or rule, as it is more related to the term "dress etiquette". In contact centers it is used to refer to the rules established by the call center itself to communicate, addressed to the agents.
What is phone etiquette? It is a set of Phone Number List rules that are set in a call center to determine the tone, words, phrases and level of education when talking to customers. This "label" allows, regardless of the agent that responds, to do so in the same way as the previous or following one. Not to be confused with “call center script”. This focuses on how to direct the conversation , what answers to give and where you should focus the call with certain customer actions. 11 Keys to Telephone Etiquette Of course, a number of guidelines have been established over the years that work better than others.
Each call center is free to "build" its telephone label based on its public, product and company image. 1.- Answer calls before the third tone 2.- Introduce yourself immediately before any type of conversation. Use the loudspeaker only when necessary 5.- Listen actively and take notes of the conversation 6.- Use cordial and friendly language 7.- Be cheerful and energetic 8.- Ask before putting a call on hold or transferring 9.- Respond honestly if you don't know the answer to a question 10.- Take into account the volume of your voice.
What is phone etiquette? It is a set of Phone Number List rules that are set in a call center to determine the tone, words, phrases and level of education when talking to customers. This "label" allows, regardless of the agent that responds, to do so in the same way as the previous or following one. Not to be confused with “call center script”. This focuses on how to direct the conversation , what answers to give and where you should focus the call with certain customer actions. 11 Keys to Telephone Etiquette Of course, a number of guidelines have been established over the years that work better than others.
Each call center is free to "build" its telephone label based on its public, product and company image. 1.- Answer calls before the third tone 2.- Introduce yourself immediately before any type of conversation. Use the loudspeaker only when necessary 5.- Listen actively and take notes of the conversation 6.- Use cordial and friendly language 7.- Be cheerful and energetic 8.- Ask before putting a call on hold or transferring 9.- Respond honestly if you don't know the answer to a question 10.- Take into account the volume of your voice.